Returns & Exchanges

Online shopping return options

Online purchases can be returned by mail or at a Win Fitness Wear store

- Win Dadeland Mall 

7535 N Kendall Dr suite 1880A Miami FL 33156

 

We have three modalities, below, we detail the guidelines and instructions according to each method:


  • Return my online purchase at a US store
  • It is possible to make an online purchase return in one of our stores. Take the item(s) and the receipt to one of our Win fitness Wear stores. The reimbursement will be executed once the garments are received and under the same purchase methodology. 

  • Return my online purchase by mail
  • For orders shipped within the United States, please follow the step-by-step instructions below: 

    1. Contact via email to the following email: winfitnessw.usa@gmail.com / comercial@win.com.pe, detailing the return request. It is important to specify the order number and the items to be returned. The Win fitness Wear team will contact you confirming the return label. This information will automatically arrive to the email that arrived in the purchase

    2. Pack your items and the receipt that came with your order. You can use the same packaging that your order came with. In case you did not have this information, you must print the confirmation email you received when generating your orders. You can return items from one or multiple orders in one package.

    3. Print and securely affix the return label to the packaging using masking tape. It is recommended to use a desktop or laptop computer to ensure the label prints correctly.

    4. Please make a note of the return tracking number on your printed label to track your return package.

    5. The money will be returned under the same payment method once the return garments are received.


    Online shopping changes

    Win Fitness Wear allows you to exchange items for a different color or size. Contact the number (786) 992-1014 or the email: winfitnessw.usa@gmail.com / comercial@win.com.pe to provide information regarding the change and follow the following steps:

    Receive instructions and provide details of garments to change

    Pack your items and the receipt that came with your order. You can use the same packaging that your order came with. In case you did not have this information, you must print the confirmation email you received when generating your orders.

    Share the order tracking number with us. It is important that the postal service has this option

    Win fitness Wear will cover the cost of your new shipment. We notify you of the new tracking number